IMPACT SOURCING WITH HEART
With over 60 collective years of experience in Global Business Services (GBS), we are providing this rapidly evolving sector with an empowered new talent source. Our focus is on equipping our shadows to deal with the ever evolving future of customer contact in a more complex, human-centric, digitally enabled environment. This allows us to increase value for our customers while providing sustainable – and increasingly relevant – jobs to the youth of South Africa.
We place focus on unemployed school leavers (matriculants) and excluded youth. Our students are taken through a three-month purpose specific programme that, upon successful completion, concludes with a career offer. We only recruit the number of students that we are able to place into careers, thereby helping to secure them employment. Our candidates are matched to the hiring company’s recruitment criteria to ensure seamless transition and successful outcomes – promoting employee retention.
Our aim is to have our training locations close to where the majority of our candidates live to reduce time, budget and travel challenges for students. By doing this we help to address the economic segregation legacy of South Africa’s past, while stimulating the local economy of disadvantaged areas. Developing our centre in a previously disadvantaged area is innovative, unique and game changing. Making a better future by ensuring we help to redress the past positively together, and creating a circle of hope for excluded youth who are encouraged to the best they can be, enabling their absorption into the GBS industry. This results in fewer youth choosing the path of antisocial activities
WHAT WE DO
SUPPORT AND UPLIFT.
Our passion is to support and sustainably uplift youth employment in South Africa.
EDUCATE AND PREPARE.
Our three-month human-centric curriculums help build an empowered new talent source to transform the future of customer contact.
We focus on removing previous barriers to employment and every successful student is matched with one of our partners, opening the door to their long-term career.
Our heart-centred philosophy helps our growing family “pay it forward”, building hope in the lives of young South Africans.
WHAT MAKES US UNIQUE
Located within communities
We base ourselves close to where the majority of our candidates live, improving quality of life. Our first centre opened in Mitchells Plain in 2020. Our new centre opened in Mitchells Plain in January 2021
High impact ROI
There is a real return on investment in that any student on the course is permanently employed on successful completion of the 3-month course.
Creating permanent jobs not just providing skill or contract jobs
We only recruit the number of students that we are able to place into careers, thereby helping to secure them permanent employment.
Career creation rate
We have over a 90% career creation success rate into permanent jobs. Students are generally placed in jobs with our international Business Process Outsourcing partners. Delivering great customer experience to international customers.
No cost to students
There are no costs to students for the Shadow program. They also receive a monthly stipend for the 3 month period
Stimulating the SA economy
We provide an accelerated, effective and efficient way for our students to become economically independent and contributors to the SA economy.
Changing the South African story
By creating permanent careers we are not only changing our students lives but that of their families, their community and our country.
Addressing Youth unemployment
Potential candidates are mainly excluded youth or recent matriculants that are still unable to find employment. Helping to tackle SA’s largest challenge, youth unemployment which is over 60%
Holistic curriculum: Focusing on three core areas
Self – building self-esteem to give a foundation of self-confidence and the belief that they can succeed and contribute to society.
Human – Bringing the heart back into human engagement with a focus on emotional intelligence.
Future -Digitally enable them to evolve within a digital world.