GBS PARTNERSShaping bright young South Africans into confident heart-workers.
A NEW EMPOWERED TALENT POOL
WE DO THE HEART-WORK
Ignite the heart beat of your company, by giving heart and hope to the youth of South Africa.
We create a new empowered talent source for the future of GBS that not only ensures its sustainability but enhances its relevance in the rapidly evolving digital GBS sector.
Working closely with our Partners allows us to create an opportunity of supply and demand that benefits both the Partner’s workforce and potential employees. As we provide your business with suitably skilled professionals, you create employment opportunities for the hopeful youth of South Africa.
GREATER OUTCOMES FOR OUR PARTNERSBuilding brighter futures with heart.
Sustainability of cost through first-time career creation:
Entry level candidate salary for 6 months vs traditional source market salary. This initiative thus opens up new resource pools for partners.
High calibre candidate assurance:
Assessments are conducted on all candidates prior to selection into the Shadow Careers programme in addition to standard checks.
Positive CSI investment:
Through our partnership on this programme we will be collectively making a difference in increasing employment of South Africa’s unemployed youth, especially school leavers, where unemployment rates are in excess of 59%.
Our programme focusses on bringing the heart back into human contact. Empathy and emotional intelligence are core components which will differentiate the experience they will provide when assisting customers.
With an implementation philosophy based on partnering, our experience has shown substantial improvements in the below outcomes.
Higher retention rates:
Increased staff retention due to quality of life improvement and loyalty to these employers for investing in their communities.
Faster speed to competence:
In comparison to people who have not worked in contact centres before.
Improved sickness, absence and lateness leading to increased productivity:
Conceivable reduction in sickness and absence due to improved quality of life for people.
A core component of successful GBS delivery in South Africa is an increase in retention, productivity and speed to competence (STC) rates. The values and behaviours that are instilled in our candidates combined with the post placement support and leadership culture cultivation will deliver these outcomes as compared to traditional source market recruitment.
Our programme will ensure a faster STC compared to candidates that have not had GBS experience before and who have not been through the Shadow programme.
A key component to realising this is partnering with purpose to achieve these outcomes.
The success of the careers once created is reliant on the heart effort gifted by our placement partner alongside the Shadowship promise of our Shadow candidates.
CREATING SUSTAINABILITY BY PARTNERING FOR PURPOSE
By partnering with the businesses who permanently employ our Shadows we maximise the benefits that the Shadow program delivers. Our experience shows that by creating the necessary support and understanding to facilitate this transition it will increase retention and help to achieve a sustainable recruitment strategy. Shadow Careers can suggest a partnership approach to achieving this, it is custom made to support your business. This involves collaborating across the various stages of the journey, from the Shadow recruitment stage all the way through to the live operational environment, as outlined below:
Shadow recruitment – involves our partner’s recruitment criteria, excluding prior work experience, as these young people have never been employed before
Shadow Program – Shadow schedules planned time within the 3 month program to cater for the Shadow Candidates to spend at the partner’s facility. This can be 3 to 5 days spread out over the course of the program. It can also include training at the Shadow training facility provided by the partner’s trainers
Transition to Permanent Careers – By meeting our partner’s recruitment criteria we create permanent employment for our Shadows
Coach the Leaders – creating an aligned and engaged onboarding and operational environment to facilitate never been employed before youth
Partner Induction – review induction program to facilitate support and inclusion for never been employed before youth
Transition into live operation – enhance environment to facilitate support and inclusion for never been employed before youth
Retention & Performance – by refining these stages of the career journey retention is improved. People feel valued and supported and are more likely to stay and perform well
Communication to Partner’s people – communicating why the Shadow program has been included in the recruitment strategy is an important message for the business. It creates understanding and inclusivity and ensures that the new recruits become fully supported members of the partner family