3-MONTH PROGRAMMEStart building your career, with our support.
PERSONAL | FUTURE | HUMAN
Our programmes combine human-centric competencies, behaviours and skills with work-related education including ethics, professional business etiquette, diversity management and organisational culture. This formula produced an employment placement rate of over 90% for students in our programme.
When you enrol in our 3-month programme, we walk with you every step of the way. And once you successfully complete the programme, we won’t stop there. We promise to keep offering you support, encouragement and empowerment as you navigate your new career.
You will also be endorsed by Shadow Careers and we will whole-heartedly vouch for you in your future endeavours.
Start building your career, with our support.
SUCCESSFUL RECRUITS ARE INDUCTED INTO THE THREE-MONTH PROGRAMME
We focus on multiple topics and skills, with an emphasis on three main constituents:
Personal: About you as the individual and your ability to be great in your role.
Human: Your engagement with people and bringing the human back into interaction.
The Future: Learning the skills that prepare you to deliver great customer experience in a digital world, encompassing complex and emotional contact.
These human-centric competencies, behaviours and skills are combined with work-related areas, including ethics, professional business etiquette, diversity management and understanding organisational culture.
Our contact centre environment creates a realistic experience for you, where call taking and observation are practiced within a digital environment. This helps you to gain a clear understanding of the exciting career you are about to embark on.
Our program provides clarity of your starting salary package as well as your potential for future growth within the sector. We also include early visits to live contact centres to expose you to your exciting career.
This programme is tailor-made to the career that you will be placed into upon successfully achieving the required outcomes. Our expert career creators are there with you throughout the period to guide and equip you with the necessary skills for success.
OUR PROGRAMME’S SUCCESS
The programme continues to run at a high success rate with a placement rate of over 90% and our successful candidates are permanently employed at the end of the programme, enabling us to sustainably prove that this programme can produce the desired outcome for GBS sector.
The success of the careers created is reliant on the heart effort gifted by our placement partner alongside the Shadowship promise of our Shadow candidates.
These results are equally relevant to any customer service related roles outside of the GBS sector.